CUSTOMER CARE
All hand-painted shoes are crafted on brand-new sneakers after the order is placed. Quality is the top priority for every pair. Each shoe is sealed with acrylic varnish and Crep Protect to make them crack- and water-resistant. However, I strongly recommend avoiding scratching the painted areas. I do not offer repairs or refunds for shoes that have been mishandled.
You can reach out to me anytime via Instagram or send me an email with your inquiry: customsbymy@gmx.de.
Right of Withdrawal and
Return Policy
These are individually designed shoes, so please handle them with care (avoid scratching the paint to preserve the artwork). I will not repair or replace items that have been mishandled. Each pair is hand-painted and made to order, making all sales final.
I do not accept returns if the shoes do not fit you. Please ensure that you provide me with the correct EU or US shoe size.
NO REFUNDS OR EXCHANGES!
The deposit for the shoes is non-refundable, as I purchase each pair specifically after receiving an order.
Shipping and Delivery Terms
Shipping Method:
All orders are shipped via DHL Standard with tracking and liability included.
International Shipping:
Shipping costs for destinations outside of Germany vary depending on the country. Please be aware of any potential customs fees that may apply when your package arrives in your country.
Packaging:
The custom-made shoes are securely packed in plastic wrapping or a box, along with the original shoe box, to ensure safe delivery.
Imprint
Information pursuant to § 5 TMG:
Customs by My
Dieu My Maria Luu
Hannoversche Straße 23
34266 Niestetal
Germany
Represented by:
Dieu My Maria Luu
Contact:
Email: customsbymy@gmx.de
VAT Identification Number:
None, as per small business regulation § 19 UStG.
Copyright Notice
The content and works created by the site operator on these pages are subject to German copyright law. Duplication, editing, distribution, and any form of utilization beyond the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are permitted for private, non-commercial use only.
Where content on this site was not created by the operator, the copyrights of third parties are respected. Such content is marked accordingly. If you nevertheless become aware of a copyright infringement, please inform us. Upon notification of violations, we will remove such content promptly.
When you fill out and submit the contact form on my website, I collect the personal data you provide in the form. This data is used exclusively for communication purposes. The information you provide, including your name, email address, and any messages, will be treated confidentially and will not be shared with third parties unless required by law or necessary to process your request.
Please note that data transmission over the internet carries certain security risks. While I have implemented appropriate security measures to protect your data, I cannot guarantee the security of the information you transmit online.
By using the contact form, you agree to the processing of your personal data in accordance with the terms of this privacy policy.
If you have any questions or concerns regarding the processing of your data, please contact me using the contact information provided in this privacy policy.